FAQ

  • Where do you operate?

    We are based in Vicotria, but provide calls to anywhere in Australia!

  • What kinds of checks/training do volunteers

    All our volunteers are health students, and hold valid Police Checks and Working With Children Checks. All our volunteers also undergo mandatory training as part of the signup process

  • Can you provide medical help?

    No - we're not a crisis service or a replacement for professional medical care. If you think you or someone you know needs more formal care, we are more than happy to help point you in the right direction.

  • Does Conversation In Isolation cost money?

    Nope! We are a 100% free, not-for-profit service. Keep in mind your regular mobile phone carrier charges may still apply

  • I don't really like my support person. Can I get someone else?

    If you're not really getting along with your support person, get in touch with us and we'll see if we can assign you a volunteer who better suits your needs

  • English is my second language. Can I be matched with someone who speaks my native language?

    Yes! Just indicate on the signup form what your mother tongue is. While we can't guarantee anything, if we have a support person available who speaks the same language, we'll do our best to pair you with them.

  • I identify as LGBTIQA+. Can I be matched with someone from my community?

    Yes! Just indicate on the signup form that this is your preference. While we can't guarantee anything, we will do our best to pair you with someone from your community. You are by no means obliged to provide this information if you would prefer not.

  • Will this initiative continue post-COVID?

    Absolutely! Our phone companionship service is going strong, and we’re planning exciting new events and initiatives to expand our operations to provide even more opportunities for social connection, including by bringing members of the community together. Keep posted for updates on more unique opportunities to build social bonds!